Testimonials

"The HFAP process is committed to seeing that organizations are providing quality, safe care to their patients all the time. We at Hazleton General Hospital feel the same about this, and have made quality a priority focus in our overall organization’s strategic plans and goals. HFAP has had a very positive impact for us at Hazleton General Hospital."

"From a cost and quality standpoint, this has been a night and day experience. We don’t feel as if we’ve been nickel and dimed with excessive fees for inspection materials, it was very straightforward."

"HFAP has made the process reasonable while assuring that the Medicare COP’s are clearly met. The survey team who completed our subsequent State licensing survey was very complementary regarding the thoroughness of the work done by our HFAP survey team as evidenced by minutes of our follow-up Board and MEC meetings."

"The attitude of HFAP’s staff and surveyors made you feel that it was important to them that they help you get better."

"Because the HFAP surveyors have worked in hospitals recently, they knew what the current challenges and issues were for our lab."

"When we had a question about document control, Carol gave us some good suggestions that we could implement immediately."

"The high-quality staff at HFAP is truly interested in the organizations they survey and want to see the organizations do well. Their focus is educational, not punitive."

"The surveys are so user-friendly and educational, and are conducted by experienced physicians, nurses, and administrators who are currently still maintaining active status in their professions – so they understand what an organization is going through during a survey. The accreditation manual is well organized and addresses each standard with language that is clearly understood and easily interpreted by the reader."

"Beginning with the HFAP staff that set the dates for survey, to setting the day’s agenda with the survey team, they recognized that our health care facility has many patient care obligations. Survey schedules were easily rearranged to meet the needs of the hospital"

"Because most surveyors are actively employed in a health care system and understand the nuances and activities that occur routinely in a hospital, their insight made the survey process very comfortable and educational."

"From the initial contact through receipt of our final accreditation letters at both hospitals, we had excellent communication with HFAP staff. Our questions were promptly answered and the information provided was consistent throughout the process."

"The surveys were thorough yet collaborative and educational. The surveyors’ approach allowed staff to feel comfortable throughout a stressful period."

"Affinity Medical Center has benefited from the professional advice and counsel of the HFAP enhancing and strengthening community confidence in safe quality patient care, treatment and services. HFAP delivers an educationally focused survey experience utilizing standards that are understandable, measurable and cross-referenced to CMS standards."

"We appreciate the fine work you do and will continue to use HFAP for each of our new hospitals. Our San Antonio facility is under construction and will be completed in late 2009. We will definitely ‘see you in San Antonio’!"

"We encourage any organization who is having second thoughts about their accrediting body to seriously consider changing their accreditation process over to HFAP. They will not be disappointed. In fact, they will be pleased with the change and sorry that they didn’t make this change sooner!"

"Our time is valuable and HFAP was quick. They sent a team of 3-4 inspectors and were done in 2 days, rather than being here 4-5 days."